RETURNS & EXCHANGES:
You may initiate a return or exchange online, by phone or Live Chat. If you are not 100% satisfied with your purchase, you can return your order to us for a full refund within the 365 days of your purchase. (Bottles must be unopened, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping.
IB Logistics, Inc.
1300 Imperial Beach Blvd
Imperial Beach, CA 91932
Easy 365-Day Returns Policy
If you are dissatisfied with your purchase for any reason, you may return it to Whisky & Whiskey within 365 days of the purchase date, subject to the conditions and exclusions below.
Please read conditions below. If all conditions are not met, Whisky & Whiskey reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered packaging (including an intact bottle label and UPC code). Whisky & Whiskey can only refund the original purchase price.
- Opened bottles
- Broken bottles
- Select special-order wines, or any item indicated on the website as nonreturnable
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable unless a wrong item is sent to you.
Whisky & Whiskey is not responsible for personal data or items left in returned merchandise. Whisky & Whiskey is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.